The heating and hot water is managed by L&Q Energy. Please contact them via email landqenergy@lqgroup.org.uk or via telephone 0333 003 3733
Beam Park Caretaking Team
At Beam Park, we have three dedicated caretakers: Mark Lombardi, Rob Unwin and Dajshon Stewart-Bailey, who help to keep our apartment buildings safe, clean and well maintained.
The caretakers are responsible for looking after the internal communal areas of the apartment blocks, carrying out regular checks, identifying and reporting repairs, spot cleaning where required and helping to keep communal areas and bin stores tidy and secure.
Who is my caretaker?
Mark Lombardi
- Portland House
- Crestline House
- Commodore House
- Columbus House
- Canton House
Rob Unwin
- Newport House
- Nash House
- Someville House
- Grenada House
- Duxbury House
Dajshon Stewart-Bailey
- Dearborn House
- Coborn House
- Maywood House
- Orion House
- Verona House(L&Q core only)
What does my caretaker do?
Caretaker duties include:
- Carrying out regular health and safety checks within apartment blocks
- Checking communal doors, fire doors, lifts and lighting
- Identifying minor repairs and reporting repairs requiring further attention
- Spot cleaning communal areas where necessary
- Keeping bin stores tidy and secure
- Carrying out visual inspections and reporting defects
Who looks after the rest of the development?
The wider Beam Park development is looked after by our grounds maintenance contractor. The contractor is responsible for areas and services outside of the apartment blocks, including:
- Street litter bins
- Litter picking across the wider development
- Grounds and landscape maintenance
- General upkeep of external communal areas
This means that while your caretaker looks after your apartment building, our grounds maintenance contractor looks after the wider outdoor areas across Beam Park.
Contacting your caretaker
If you would like to contact the caretaker responsible for your building, please check the notice board in your apartment block for their contact details.
In simple terms: your caretaker looks after your building, while our estate maintenance contractor looks after the wider Beam Park estate.
Simple Life London
Simple Life London is an award-winning build to rent landlord and manages Valentines House, Beechmont House and Endura House.
Residents living in these blocks should contact Simple Life London directly with any questions or queries. You can find all your tenancy documentation and information about the buildings on the My Simple Life London mobile app, available to download for free from the App Store or Google Play.
You can also find out more at www.simplelifelondon.co.uk/residents, with information including:
- Who your Relationship Manager is and how to contact them for any maintenance or tenancy queries
- Accessing FixFlo for 24/7 maintenance reporting
- Our Pet Policy and application form
- How to make alterations to your property
- Our Refer a Friend scheme
If you know someone who may be interested in renting from Simple Life London, head to www.simplelifelondon.co.uk for more information about the developments.
Cleaning & Grounds Maintenance
L&Q are committed to delivering high quality site services at Beam Park.
If you have any queries regarding your household waste or recycling collection, please visit your London Borough Council via the weblinks listed opposite:
Repairs & Maintenance
L&Q tenants and leaseholders
You can report a repair online or call us on 0300 456 9996
Contact our Aftercare team to report any issues within the property by emailing lqaftercarelondon@lqgroup.org.uk or call Aftercare Direct on 020 8189 7604 between 8:30am and 5pm (Mon – Fri).
For out of hours, please call 0300 456 9998
Problems with heating and hot water supply?
For any issues relating to your heating and hot water supply, please contact:
L&Q Energy
Contact L&Q Energy helpdesk about your account via email landqenergy@lqgroup.org.uk or via telephone 0333 003 3733
Parking
Visitor parking is available in marked VP bays only for vehicles with a valid Virtual Visitor Parking (VVP) session. WE suggest residents who cannot park in their bay, use these bays when necessary. Please note: There is one marked disabled VP bay on site, this bay is for use by Blue Badge holders only with a valid VVP session.
Residents with an allocated bay are encouraged to self-enforce their own allocated parking bay, when necessary, via the PCM self-enforcement App. This will allow you to take timed/dated photographic evidence of any unauthorised vehicle parked in your allocated bay for PCM to issue a postal PCN.
When using the App, please always select ‘Parked without the authority of the bay owner’ as the contravention and always include the sentence ‘I did not authorise this vehicle to park in my bay’ within the notes section.
There is no charge for you to use this service and you can enforce within your allocated bay by using this app facility ONLY i.e not for use in any other areas of the development. For more information on how this service can work for you, please contact PCM on the details provided.
Please note, self-enforcement of any resident parking bay is in conjunction with PCM operatives patrolling all numbered parking spaces for valid permit holders.
L&Q has no jurisdiction over enforced vehicles and will under no circumstances act as mediators in any cases concerning enforcement action of any vehicles.
Reporting vehicles – If you would like to report an unauthorised vehicle, please inform PCM only, L&Q should not be contacted with these reports. You can use the following ink which will send the information you provide direct to the local Operative: www.parkingcontrolmanagement.co.uk/report
FAQs
Beam Park is a safe community and we want to keep it that way. As a new development with a changing landscape, we will from time-to-time experience issues. So it’s important to ensure that we report ASB where possible to allow us and our partners the opportunity to address your concerns. We work closely with our partners such as the Police and Council representatives to address these matters, where appropriate. We encourage our residents to report issues directly to our partners as well as your Estate Management team.
Useful contacts:
Report to your local Metropolitan Police:
- Residents living in London Borough of Havering: South Hornchurch | Police.uk
- Residents living in London Borough of Barking and Dagenham: River | Police.uk
Report to your local Council:
- Havering Council: Anti-social behaviour on council estates | The London Borough Of Havering
- Barking and Dagenham Council: Antisocial behaviour | LBBD
Service Charge and Fixed Estate Charge enquiries?
If you have any questions, you can contact us online or call 0300 45699