Estate Services
Our L&Q Estate Management team are committed to delivering a high standard of service. The team will ensure the development is maintained for the residents of Beam Park.
We are here for you! L&Q have a team on site dedicated to the Beam Park Estate delivering a high standard of service for all residents and commercial occupiers of Beam Park. The team is involved during the design stage to ensure the sustainability of the project.
Neighbourhoods Team
Meet your Neighbourhoods Team…
Shamari Grant-Talbert
Neighbourhood Housing Lead
Shamari is your primary contact for all estate management queries/issues
Contact Shamari on shamarigranttalbert@lqgroup.org.uk
Mark Lombardi
Caretaker
Mark is responsible for caretaking at Beam Park
Contact Mark on mlombardi@lqgroup.org.uk
Liz Cunningham
Area Housing Manager
Liz manages the team at
Beam Park to ensure the
services delivered meets expectation
Call 0300 456 9998
Jennifer Marius
Head of Housing
Jennifer supports Liz and Shamari,
making sure the team has the
right resources to deliver an excellent service
Raymond Stares
Caretaking Supervisor
Ray is responsible for managing
all caretakers at Beam Park
Contact Raymond on rstares@lqgroup.org.uk
You may contact the team on
0300 456 9998
Simple Life London
Simple Life London is an award-winning build to rent landlord and manages Valentines House, Beechmont House and Endura House.
Residents living in these blocks should contact Simple Life London directly with any questions or queries. You can find all your tenancy documentation and information about the buildings on the My Simple Life London mobile app, available to download for free from the App Store or Google Play.
You can also find out more at www.simplelifelondon.co.uk/residents, with information including:
- Who your Relationship Manager is and how to contact them for any maintenance or tenancy queries
- Accessing FixFlo for 24/7 maintenance reporting
- Our Pet Policy and application form
- How to make alterations to your property
- Our Refer a Friend scheme
If you know someone who may be interested in renting from Simple Life London, head to www.simplelifelondon.co.uk for more information about the developments.
Permits and Controlled Parking
All parking bays throughout Beam Park are exclusively for residents that have a parking allocation with their property. Vehicles parking in these bays must always be parked wholly within the confines of a marked parking bay displaying a corresponding resident parking permit.
If your home includes a controlled parking bay you will be provided with a parking permit for your allocated bay from PCM UK Ltd (Parking Control Management UK Ltd).
Cleaning & Grounds Maintenance
L&Q are committed to delivering high quality site services at Beam Park.
If you have any queries regarding your household waste or recycling collection, please visit your London Borough Council via the weblinks listed opposite:
Repairs & Maintenance
Need to report a repair in your communal areas?
If you need to report a repair in any communal areas, please click here to report a communal repair online or call T: 0300 456 9996
Please provide a description of the repair, its location and include your contact details.
Need to report a repair to your home?
If you need to report a repair in your home, please follow the guidance below:
Private purchasers
Contact Customer Services on 01277 233 699 or via email customerservicespseast@cpplc.com
L&Q tenants and leaseholders
Please click here to report a home repair online or call T: 0300 456 9996
Contact our Aftercare team to report any issues within the property on
E: lqaftercarelondon@lqgroup.org.uk or call Aftercare Direct T: 0208 189 7604 between 08:30am – 5pm (Mon – Fri).
For out of hours, please call T: 0300 456 9998
Problems with heating and hot water supply?
For any issues relating to your heating and hot water supply, please contact:
L&Q Energy
Contact L&Q Energy helpdesk about your account via email landqenergy@lqgroup.org.uk or via telephone 0333 003 3733
Estate Inspections
Join your property manager on an estate inspection walkabout, by working together we can improve the estate services.
Estate Management Calendar
Please speak to your Property Manager for your upcoming estate inspections and resident surgeries
FAQs
Service Charge and Fixed Estate Charge enquiries?
Contact your Estate Management team at BeamParkEnquiries@lqgroup.org.uk if you would like to discuss any aspects of your service or park charge.
Heating and Hot Water issues?
The heating and hot water is managed by L&Q Energy. Please contact them via email landqenergy@lqgroup.org.uk or via telephone 0333 003 3733
How to order a new fob?
Contact your Estate Management team at BeamParkEnquiries@lqgroup.org.uk if you require an additional or replacement fob. We will require your full address, number of fobs required and whether you require a communal entrance or car park fob.
If a fob key is lost or stolen, we are able to remove the fob from the system to ensure community safety. Each fob has an individual number printed on it. The fob is linked to an address and can be cancelled by accessing the system and amending the details on record.
Reporting ASB?
Beam Park is a safe community and we want to keep it that way. As a new development with a changing landscape, we will from time-to-time experience issues. So it’s important to ensure that we report ASB where possible to allow us and our partners the opportunity to address your concerns. We work closely with our partners such as the Police and Council representatives to address these matters, where appropriate. We encourage our residents to report issues directly to our partners as well as your Estate Management team.
Useful contacts:
Report to your local Metropolitan Police:
- Residents living in London Borough of Havering: South Hornchurch | Police.uk
- Residents living in London Borough of Barking and Dagenham: River | Police.uk
Report to your local Council:
- Havering Council: Anti-social behaviour on council estates | The London Borough Of Havering
- Barking and Dagenham Council: Antisocial behaviour | LBBD